Crisis and Emergency Communications

Project to Advance Crisis and Emergency Communications Practices

This section of our PTSC-Online community provides the highlights on an important project which should be of significant interest to our members and which will add valuable resources to our wiki knowledge base. The project, led by Patrice Cloutier and Barry Radford will provide an opportunity to advance our knowledge of crisis and emergency communications. It will do that by helping us understand current challenges, especially those involving social media, and by sharing current standards and best practises for crisis and emergency communications as provided by Patrice Barry and our PTSC-Online members.

The PTSC-Online events calendar will alert you to upcoming events about the project. A Crisis & Emergency Communications blog channel will provide high level updates as the project progresses. A Crisis and Emergency Communications Practices discussion forum will be used to facilitate discussion on individual topics. New crisis and emergency communications tools and resources will be added to our wiki knowledge base as they are introduced or developed. All tools and resources added to the wiki on emergency and crisis communications may be located by entering #CAEC in the search box which is located at the top right of each page and selecting to search on the wiki. Background information on this project can be found in the PTSC-Online Projects Discussion Forum. Click here for instructions on recommending future projects.

Blog - Advanceing Crisis and Emergency Communication Practices

This blog will provide a high level overview of the crisis and emergency communications project as the project unfolds. For those who were not able to participate in the project, reading the blog entries in order will provide a tutorial on emergency and crisis communications practices. Click VIEW ALL at the bottom of this box to see all articles in this blog.

February 11, 2012

Part 6: Conversational use of social media during emergencies and BCP incidents.

Patrice Cloutier - Crisis & Emergency Communications

When you have a sound social media monitoring program you are in a much better position to be able to have your messaging be "competitive" in the open market that are social networks thus enhancing your capability to shape public opinion favourably.

Series introduction (October 12, 2011)

Part 1: starting from scratch (October 23, 2011)

Part 2: Setting objectives and measurement (October 23, 2011)

Part 3: Choosing your first social network (November 2, 2011)

Part 4 Interactive use of social media (November 22, 2011)

Part 5: monitoring social media as a routine and going into crisis mode (December 20, 2011)

Monitoring social networks should now be part of any organization's daily routine and procedures. You can even real-life events to…